What is Port Authority Bridge and Tunnel Alerts?
Port Authority Bridge & Tunnel Alerts is a subscription service that allows subscribers to receive electronic notifications of incidents or events that may delay their trip across Port Authority Bridges and Tunnels.

How much does this alert service cost?
Port Authority Bridge & Tunnel Alerts is a free service offered by The Port Authority of NY & NJ. Most Internet service providers or cellular carriers do not charge to receive e-mail on a portable device, and some providers allow a certain number of e-mail messages before incurring charges. Please check with your provider to determine if there are any additional charges. 
 
What type of devices can receive Port Authority Bridge & Tunnel Alerts?
Alerts can be sent to any device that has an e-mail address. This includes desktop computers, pagers, cellular phones, personal digital assistants (PDA's), or other such devices.

Can I have alerts sent to more than one e-mail address or mobile device?
Yes. When you subscribe, you can provide up to two e-mail addresses. If you need to list more than two e-mail addresses, you will need set up an additional subscription.

Can I receive Text (SMS) messages instead of e-mail messages?
If your cellular phone, PDA, or pager is capable of receiving text messages, the providers automatically convert e-mail to Text messages. To receive Port Authority Bridge & Tunnel Alerts as text messages on your cellular phone, PDA, or pager, refer to your provider for actual instructions. Use your text message e-mail address provided by your carrier to sign-up for Port Authority Bridge & Tunnel Alerts. Click here for information on entering cell phones and PDA addresses 

Please check with your provider to obtain the most recent access method and confirm that your cellular phone or PDA is authorized to receive text messages.

Why am I not receiving the Port Authority Bridge & Tunnel Alerts?
Ensure that you signed up with a valid e-mail address(es) and replied to the confirmation e-mail. If you did not receive the confirmation e-mail or did not reply to it, you will not receive Port Authority Bridge & Tunnel Alerts. Ensure that the Port Authority Bridge & Tunnel Alerts are not being blocked by your SPAM filter. Add the e-mail address alerts@btt.paalerts.com to your "allow list" or list of authorized senders.

My Port Authority Bridge & Tunnel Alerts are being blocked by my SPAM filter, what can I do?
Add the e-mail address alerts@btt.paalerts.com to your "allow list" or list of authorized senders.

How do I subscribe to Bridge and Tunnel Alerts?
Use the Subscribe page and complete the necessary fields.

I subscribed, but I entered the wrong e-mail address. What should I do now?
Re-subscribe with the correct e-mail address. The incorrect e-mail address will automatically be deleted from the system.

I subscribed, but I want to change the facilities and/or time range(s). What should I do now?
Use the Manage Account page to make changes.

When I subscribed, I was advised that I would receive a confirmation e-mail, which I did not receive. What should I do now?
Use the Manage Account page and select "resend confirmation e-mail". Make sure that your SPAM filter is not blocking e-mail from alerts@btt.paalerts.com. If you still did not receive the confirmation e-mail, please contact support@btt.paalerts.com.

I received the confirmation e-mail on my pager or cellular phone, and I cannot reply to confirm the subscription. What should I do now?
Use the Manage Account page and select "Authorize Account". You will need your e-mail address and authorization ID number (AUTH ID) provided in the confirmation e-mail. If you do not have the confirmation number, please contact support@btt.paalerts.com.

Is there another way to confirm my subscription to Port Authority Bridge & Tunnel Alerts?
Use the Manage Account page and select "Authorize Account". You will need your e-mail address and authorization ID number (AUTH ID) provided in the confirmation e-mail. If you do not have the confirmation number, please contact support@btt.paalerts.com.

My e-mail address has changed. What can I do to continue to receive Port Authority Bridge & Tunnel Alerts?
Unsubscribe using your old e-mail address and re-subscribe using your new e-mail address.

Where can I get help subscribing to Port Authority Bridge & Tunnel Alerts?
Contact support@bttpaalerts.com. Please have available your e-mail address and any error messages you are receiving.

How do I unsubscribe from Port Authority Bridge & Tunnel Alerts?
Use the Unsubscribe page. You will receive a confirmation e-mail if the process was successful.

How do I manage my Port Authority Bridge & Tunnel Alerts account?
Use the Manage Account page.